In the unlikely event that your product needs warranty claim service, please contact on the given email address and phone number. After receiving the request, Meshable will decide with mutual discretion, if the product will be collected for examination/repair, will be (partly) replaced, or the claim is not justified.
This warranty does not cover:
Modifications other than specified
In the event of a warranty claim, the warranty applies only to the product or product part which is subject to complaint, and not to the entire delivery. A detailed description of the problem and an overview photo as well as detailed photos are required for evaluation (overview photo taken from 1-2 m. distance, detailed photo taken from 0,5 m. distance). Complaints should be addressed to Meshable and will only be considered after the presentation of the original purchase agreement/ invoice.
Please make sure that product delivery can take place without any problems. For large Meshable products, building related obstacles like entrances, doors, widths of hallways and staircases, elevators, etc., may not impede damage-free delivery. It must be made possible to comply with applicable legal rules concerning maximum weight limits and safety.
We are not liable for possible damage as a result of transporting or improper installation, nor for damage caused by incorrect operation and/or self-adjustments or adaptations to the furniture.
In the event of missing parts or a damaged product, please contact Meshable immediately. We strongly advise you to never carry out repairs yourself, as this will invalidate the warranty.
Damages due to other products, like cleaning sprays, impregnation agents and maintenance products other than prescribed by manufacturer specifically for your product, stains caused by non-colourfast materials, damage caused by hook and loop fastener, zippers and other sharp clothing attachments, and damage caused by sticky or sweet substances, acids, plasticisers and bleach, are all excluded from the warranty.
Due to frequent reconstruction and demonstration, Showroom products don’t meet the new-state condition and all new-state characteristics of a product, and are therefore not covered under this warranty.
Moreover, all traces of usage and/or malfunctioning mechanisms need to be documented before purchase. If necessary, reorders and changes will only be guaranteed as long as the model concerned is in production. Extra services, concerning planning and assembly, are not included in the warranty.
IMPORTANT INFORMATION
While purchasing your furniture, please make sure that legs, caps or wheels are suitable for the floor surface where the furniture is to be positioned. This, to protect your floor. Please inform the store representative about the floor surface where your furniture is to be placed. This may prevent caps and wheels from leaving signs of use on your floor. Meshable cannot be held responsible for any damage caused by caps or wheels. Note: after cleaning the floor, don’t leave moisture in the area of your furniture.
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