WARRANTY TERMS & CONDITIONS

In the unlikely event that your product needs warranty claim service, please contact on the given email address and phone number. After receiving the request, Meshable will decide with mutual discretion, if the product will be collected for examination/repair, will be (partly) replaced, or the claim is not justified.

  1. The warranty remains in force for 1 year starting on the date of delivery.
  2. This warranty is non-transferable and includes all provisions as stated in our specified user guidelines.
  3. All other provisions than those specified by us, are not warranted. The warranty covers replacement requests of construction and production faults.
  4. The claim needs to be made along with photographic evidence at least 1 month before the expiry of this warranty.
  5. The warranty applies to the piece of furniture. When a piece of furniture changes hands or is resold, this does not affect the application of the warranty terms and conditions.
  6. A number of exclusions apply to these warranty terms. For this, please read this document carefully.

EXCLUSIONS & LIMITATIONS

This warranty does not cover:

  • Normal and natural wear and tear
  • Wear and tear of wheels and caps
  • Wear and tear caused by improper and excessive use and abuse
  • Damage caused by normal and natural wear and tear
  • Improper assembly of servicing by unqualified persons/ without following instructions given in the manual.
  • Exposure of product to undesired heat, moisture, liquids and cleaning products
  • Discolouration caused by constant prolonged exposure to (sun)light
  • Damage caused by sharp, hot, or damp objects
  • Environmental influences like undesirable/unusual levels of dryness, humidity, light and temperature.
  • Vandalism, theft, abuse and damage caused by impacts or accidents
  • Damage caused by pets.
  • Stains caused by bodily fluids, body and hair care products
  • Discolouration caused by medicine use (chemical reaction)
  • Any changes caused by products containing acids or alcohol, as well as solvents
  • Unauthorized attempts to clean, repair or modify product
  • Spots and rings caused by unremoved water, moisture and condensation
  • Specific characteristics of product and material that are not covered by the warranty
  • Poor maintenance, not as mentioned in the instruction manual.

Modifications other than specified

WARRANTY CLAIM

In the event of a warranty claim, the warranty applies only to the product or product part which is subject to complaint, and not to the entire delivery. A detailed description of the problem and an overview photo as well as detailed photos are required for evaluation (overview photo taken from 1-2 m. distance, detailed photo taken from 0,5 m. distance). Complaints should be addressed to Meshable and will only be considered after the presentation of the original purchase agreement/ invoice.

DELIVERY

Please make sure that product delivery can take place without any problems. For large Meshable products, building related obstacles like entrances, doors, widths of hallways and staircases, elevators, etc., may not impede damage-free delivery. It must be made possible to comply with applicable legal rules concerning maximum weight limits and safety. 

We are not liable for possible damage as a result of transporting or improper installation, nor for damage caused by incorrect operation and/or self-adjustments or adaptations to the furniture.

BUYER’S OBLIGATION

In the event of missing parts or a damaged product, please contact Meshable immediately. We strongly advise you to never carry out repairs yourself, as this will invalidate the warranty.

DAMAGES DUE TO OTHER PRODUCTS

Damages due to other products, like cleaning sprays, impregnation agents and maintenance products other than prescribed by manufacturer specifically for your product, stains caused by non-colourfast materials, damage caused by hook and loop fastener, zippers and other sharp clothing attachments, and damage caused by sticky or sweet substances, acids, plasticisers and bleach, are all excluded from the warranty.

SHOWROOM PRODUCTS

Due to frequent reconstruction and demonstration, Showroom products don’t meet the new-state condition and all new-state characteristics of a product, and are therefore not covered under this warranty.

Moreover, all traces of usage and/or malfunctioning mechanisms need to be documented before purchase. If necessary, reorders and changes will only be guaranteed as long as the model concerned is in production. Extra services, concerning planning and assembly, are not included in the warranty.

IMPORTANT INFORMATION

LEGS, CAPS AND WHEELS

While purchasing your furniture, please make sure that legs, caps or wheels are suitable for the floor surface where the furniture is to be positioned. This, to protect your floor. Please inform the store representative about the floor surface where your furniture is to be placed. This may prevent caps and wheels from leaving signs of use on your floor. Meshable cannot be held responsible for any damage caused by caps or wheels. Note: after cleaning the floor, don’t leave moisture in the area of your furniture.